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FAQs I Customer Happiness Awards 2024

The Customer Happiness Awards are an initiative, to recognise top companies in the Gulf; that have done an outstanding job of understanding their customer, and delivering happiness to them consistently and authentically.

Any enterprise or individual based in the Gulf can participate in the Customer Happiness Awards as long as they have relevant initiatives, innovations, programs or achievements pertaining to the award categories.
Check out the page on Award Categories for detailed information. Connect with us on pulkit@plan3media.com if you need any suggestions on the most relevant category in which you can apply.
You can nominate for free in up to 3 company categories. After that, a nomination fee of USD 100 will be levied for every additional category.
It’s a is a 4-steps process, from start to finish
  • Submission of Online Nomination Form
  • Announcement of Finalists
  • Presentations to the Jury
  • Announcement of Winners
The details of each step can be read in the ‘Nomination Process’ section, on our website homepage. All the key dates and submission deadlines are mentioned here.
Here are 5 reasons you MUST enter Customer Happiness Awards 2024
  • This is the MOST authentic platform to get recognised for your customer-centric initiatives, where companies win purely on MERIT
  • It is third-party validation and recognition for your initiatives. The transparency of the process is validated by the Global Accreditation Programme called the Awards Trust Mark
  • Finalists and Winners of the Customer Happiness Awards are provided with a special logo that can be embedded in email signatures and company websites. This allows you to reiterate your commitment to customers, every time any employee of the company sends an email!
  • Nominees, Finalists, and Winners are aggressively promoted through official event digital platforms such as the website, social media handles, and email marketing lists that exceed a touchpoint of 10,000+ professionals and decision-makers
  • The winners are declared at a Gala Awards Ceremony which is a top-notch, red-carpet, black-tie event replete with entertainment, the most delectable food and beverage, at a 5-star hotel in Dubai. It is a great opportunity to create unforgettable memories for the entire team!
At least a part of the initiative/program/campaign should have taken place from June 2023 onwards.
You can nominate in 2 company categories for free. After that, a nomination fee of USD 100 will be levied for every additional category. This restriction is not for individual category nominations.
Pro Tip: Nominating in multiple categories is one of the most strategic ways to enhance your chances of winning by 73%
We understand that as part of the nomination process, you may reveal important and sensitive business information. This information is accessed by our Jury. We further ensure that the Jury, does not have any conflict of interest with your business.
It’s a is a 4-steps process, from start to finish
  • Submission of an Online Nomination Form
  • Announcement of Finalists
  • Virtual Presentation to the Jury
  • Announcement of Winners
The deadline of each step can be read in the ‘Nomination Process’ section, on our website homepage.
All the key dates and submission deadlines are mentioned here.
The presentations need to be made only by the companies and individuals who are finalists in each category. The entire process happens online on Zoom, wherein every company/individual finalist is allotted 20 minutes (including Q&A) to present their nomination before the Jury panel. It is based on these final presentations, that the Jury identifies the winners in each category. There is a Gold and Silver winner announced in each category.
We recommend between 2-3 team members, such that you can make an impactful presentation while having the support of team members who can address the Jury questions well. However, this is only our recommendation, not a standard rule. Only the individual who is the finalist (in an individual category) can make the presentation before the Jury. Their team or personal assistants will not be allowed to present on their behalf.
The winners will be declared in a Gala Awards ceremony on 18thOctober, 2024, in Dubai.
It is not mandatory to purchase tickets for the Gala Awards ceremony. However, we recommend that you have adequate company representation at the Awards ceremony, so you can create an unforgettable memory with your entire team!
The Gala Awards ceremony of the Customer Happiness Awards will take place on 18th October, 2024, at a luxury hotel in Dubai. We will be announcing the exact date and venue soon.

Still got questions? Please write to us at pulkit@plan3media.com and we will be more than happy to assist you with any queries you may have.