Recognizes a contact center that has implemented an outstanding initiative to elevate customer happiness by implementing innovative strategies and exceptional customer service that simplify the life of their customers.
Recognises an organization that has introduced an innovative
product, service, or process that significantly enhances its
relationship with customers. By driving simple, engaging, and
seamless experiences, they have successfully improved
customer satisfaction and loyalty, while also achieving
profitability
This category recognizes organizations that have effectively
utilized artificial intelligence (AI) technology to enhance
customer happiness and satisfaction. By harnessing the power
of AI algorithms, machine learning, and natural language
processing, these organizations have revolutionized the way
they interact with and serve their customers.
Honours an organization that has transformed the delivery of
exceptional customer experiences through training,
development, and ongoing competence of its employees. By
prioritizing their workforce's skill development and
engagement, they have created a culture of
customer-centricity that drives customer happiness
Awards an organization that actively listens to its customers,
collects feedback across various touchpoints and channels,
and takes proactive action based on customer insights.
Through their responsiveness and continuous improvement
efforts, they have elevated their customer service and
enhanced their brand perception
This category recognizes organizations that have fully
embraced digital tools and strategically implemented
end-to-end customer-focused technology to revolutionize
customer interactions and satisfaction. By transforming
traditional processes into digital ones and leveraging
technology as part of their overall strategy, these companies
have gained a sustainable competitive advantage, delivering
seamless, easy, and integrated experiences that elevate
customer happiness.
Celebrates a team that has demonstrated exceptional
collective energy, commitment, innovation, and dedication in
swiftly resolving a complex customer issue. They have gone
above and beyond through their collaborative efforts and
problem-solving skills to ensure customer happiness
Recognizes an organization that excels in providing seamless experiences across various customer purchase channels. They have enhanced customer satisfaction and happiness by integrating channels effectively and delivering consistent service.
Recognizes an organization that has implemented a loyalty
and rewards program that genuinely adds value to its
customers. Through an easy-to-understand and accessible
program, they create exceptional customer delight while
fostering loyalty
Celebrates an organization that prioritizes diversity, equity,
and inclusion to create accessible and inclusive services,
products and customer experiences
Recognizes a public sector body or department that
implements a customer-centric approach, leveraging
technology and data to meet digitally savvy citizens'
expectations. They prioritize citizen needs and enhance
government services to ensure a positive and efficient citizen
experience
Celebrates an organization that demonstrates remarkable
progress in enhancing employee experience, fostering high
engagement levels, and empowering employees to deliver
exceptional customer experiences. This accolade celebrates
their commitment to creating a supportive and fulfilling work
environment that translates into outstanding service and
satisfaction for customers
Celebrates an exceptional organization (with 250 or less
employees) that has demonstrated an unwavering
commitment to customer satisfaction and happiness. This
accolade recognizes their outstanding efforts in delivering
exceptional experiences, fostering strong customer
relationships, and consistently exceeding expectations,
making them a true leader in customer-centric practices
Celebrates an exceptional organization (with 251 or more
employees) that has demonstrated an unwavering
commitment to customer satisfaction and happiness. This
accolade recognizes their outstanding efforts in delivering
exceptional experiences, fostering strong customer
relationships, and consistently exceeding expectations,
making them a true leader in customer-centric practices
Celebrates a retail organisation (with a physical or an online
presence) that puts its customers first, providing positive
experiences and fostering long-term relationships
Recognizing creativity, adaptability, and responsiveness, this
award honours an organization that delivers a great customer
experience by meeting evolving market trends and customer
expectations
Acknowledges an organization prioritising resident well-being
and fostering harmony within the community. They also
demonstrate commitment through timely repairs and
renovations for the satisfaction of existing and past customers
Awarded to a hospital/clinic that embodies a patient-centric
approach, delivering outstanding care with empathy and
utilizing people and technologies to ensure transparent and
affordable healthcare services
Honours an educational institution that provides exceptional
academic programs, implements innovative teaching
methods, offers excellent student support services, and
fosters strong relationships with students, parents and the
community in a way that allows for holistic development
Awarded to a hotel/restaurant that embodies a guest-centric
approach, delivering outstanding experiences, exceptional
service and an unwavering commitment to constantly lifting
the benchmarks for their customers
Recognises a financial institution (bank/insurance company/
brokerage firms and more) for their outstanding efforts in
providing personalized services, innovative solutions, and
fostering trust, ultimately enhancing the overall experience
for their customers
Awarded to a leader with 10+ years of experience who has
driven transformational change to adapt to customer needs
and deliver customer happiness. This individual has created
massive cultural and thinking shifts within the organization to
stay constantly relevant to its stakeholders
Celebrates an organization that is intelligently leveraging digital and social media platforms to attract, engage and serve customers in a way that has positively impacted service time, service standard and overall customer experience.
Awards an organization that has innovated a new product/service/process to enhance the customer experience & make the customer journey seamless direct impact on business results.
Recognises an organization that has implemented an innovative and compelling strategy to create holistic engagement with employees leading to quantifiable improvement in the employee experience leading to better employee retention, enhanced employee satisfaction and stronger brand endorsement by employees.
Felicitates an organization that has successfully applied end-to-end Customer focussed 360 degrees technology as part of an overall strategy to deliver customer experience and has been able to create a sustainable competitive business advantage owing to its superior implementation of technology.
Awards an organization that has successfully utilised Mobile and Apps to ensure better convenience, faster service, effective user interface and on-the-go solutions for their customer.
Recognises a customer interacting team or department that has demonstrated the intent, strategy, policies and actions to deliver customer happiness with a direct impact on the team's performance.
Awarded to an organisation that has shown agility in adapting to newer, innovative ways to continue serving their customer needs, especially in the constrained times of pandemic crisis. This award recognises the organisation that has demonstrated resilience and managed survival in tough times while continuing to show empathy to the unique needs of the customers.
Awards a team that has demonstrated passion, focus and unwavering commitment to customer happiness and made a tangible impact on the delivery of customer experience in the organization.
Recognises an individual who is in a leadership position with over 10 years of experience and has implemented initiatives that have positively impacted the customer experience, customer loyalty and overall customer perception of the brand. This is an individual who inspires peers and juniors to adopt higher self- standards of customer service so they can deliver impeccable experience to the end user each time, every time.
Recognises an individual who is in a leadership position with over 10 years of experience and has implemented initiatives that have positively impacted the customer experience, customer loyalty and overall customer perception of the brand. This is an individual who inspires peers and juniors to adopt higher self- standards of customer service so they can deliver impeccable experience to the end user each time, every time.
*Please note that awards categories are subject to change. Kindly check again for a final list when nominations open for 2021.
Nominate in multiple categories to increase your chances of winning by 73%
